When Customer Service Makes Your Day

I love it when life throws a little happiness at you when you least expect it.

I had a completely different blog post ready for today, but when I went to access my website, I had to call customer service to work out a few kinks.

As soon as my small problem was fixed, the customer service guy (Robert- I’m weirdly good with names) proceeded to chat with me about how much he liked my site and the content I wrote about, even going so far as to recommend that I read the book Zen and the Art of Motorcycle Maintenance by Robert M. Pirsig (which I’ve now downloaded a sample of for my iPad).

We had a very brief, uplifting conversation. I told him about my love of teaching, he went on to tell me that when customers call in, he adds their site to a ‘list’ of websites he keeps if he thinks he’ll enjoy reading their blog later (How cool is that? Talk about loving your job!).

I really did not expect that a call to Bluehost would be one of the highlights of my day.

Maybe it’s the new ‘thank you economy’ that’s becoming a bigger part of consumer culture (see Seth Godin and/or Gary Vaynerchuk books if you’re curious about this new economy), or maybe I tend to catch people on a good day, or maybe life is full of pleasant surprises.

I promise Bluehost didn’t ask me to promote them in any way, but I had to do my part.

A little happy can go a long way.